Confidentiality and Privacy

Simplify and Style offers complete confidentiality and discretion. We will never share your personal information with any third parties without your consent.

By entering into a contract with Simplify and Style, you agree that your personal details will be held securely and used solely in connection with the services provided by Simplify and Style. The handling of your personal information is governed by our Privacy Policy.

Booking and Payment Terms

A 50% advance payment is required to secure your booking, with the remaining 50% due at the end of your session.

Once your session has been agreed, an invoice will be sent for the advance payment. Your booking will be confirmed once this payment has been received.

The remaining balance is due at the end of the session and can be paid by direct bank transfer using the account details provided on your invoice.

Simplify and Style reserves the right to revise its rates at any time. Any sessions already booked before a rate increase will not be affected.

Cancellation and Rescheduling Policy

At Simplify and Style, we understand that plans can change and you may need to reschedule your session.

If you need to cancel or reschedule, please give at least 48 hours’ notice.

For cancellations or rescheduling requests made with more than 48 hours’ notice, your advance payment can be transferred to a new appointment date, provided this is arranged within 4 weeks of the original session date.

For cancellations or rescheduling requests made with less than 48 hours’ notice, the advance payment may be retained, as the time has been reserved and may not be possible to fill at short notice.

Thank you for your understanding and cooperation, which allows us to provide the best service for all clients.

Working Hours

Simplify and Style’s working hours are Monday to Friday, usually between 9.30am and 4.30pm, although longer sessions may be available on request.

During decluttering and organising sessions, we will work at a pace that suits you. You are welcome to take breaks whenever needed, as the process can be physically and emotionally tiring. Simplify and Style will continue working while you take any breaks.

For sessions over 4 hours, where the session runs over lunch or dinner time, a short 10-minute break may be needed by the organiser. This will not affect the hourly rate for the session.

Best Advice

At Simplify and Style, the decluttering process is focused on helping you decide which possessions you wish to keep in your home.

While guidance and support will be offered throughout the process, the final decision to keep, donate, recycle or dispose of any item is entirely yours. All advice is offered in good faith, but Simplify and Style cannot accept responsibility for any outcomes resulting from these decisions, or for any items you choose to part with.

Removal of Items

Simplify and Style prioritises sustainability and encourages recycling and donating items wherever possible.

Donations to registered charities remain the client’s responsibility. However, Simplify and Style can offer a donation drop-off service for a fee, transporting one car boot’s worth of items to a local charity shop on your behalf.

For items requiring disposal, including regular waste, skips or recycling centres, responsibility rests with the client. Simplify and Style may recommend a local Brighton-based man with a van service to assist with disposal, but any arrangement made with them is independent of Simplify and Style.

The client retains full responsibility for all items donated, recycled or disposed of during the decluttering process.

Recommendations

Upon request, Simplify and Style may recommend products or services from third parties. While we aim to recommend high-quality options, we cannot accept responsibility or liability for any direct or consequential loss or damage that may arise from their use.

Any organisational products ordered by Simplify and Style that do not meet your requirements may be returned unused by us. Any items ordered by the client through links sent by Simplify and Style will need to be returned by the client.

Photography

Simplify and Style will always ask for your written permission by email before using any before-and-after photos taken inside your property.

With permission, these images may be used across Simplify and Style’s website, social media platforms, flyers, adverts and other business marketing materials.

No identifying information linking the images to you, such as names, addresses or personal details, will be shown.

Travel Costs

Travel is included for appointments within 10 miles of Brighton.

For locations beyond this distance, travel will be charged at 50 pence per mile. Any additional travel costs will be agreed with Simplify and Style before the appointment.

Insurance

Simplify and Style offers an in-home service and will always take care when working with your possessions and within your property. However, accidents can happen, and Simplify and Style cannot accept liability for any losses or damages that may occur.

It is the client’s responsibility to maintain adequate insurance cover to protect against any losses or damages that may arise.

Simplify and Style holds Public Liability and Professional Indemnity Insurance with Westminster Insurance.